Effective Date: 07-03-2025

At Avyom Ayurveda, we strive to provide high-quality Ayurvedic skincare products. If you are not completely satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully.

1. Eligibility for Returns

You may return a product if:
✅ It is unused, unopened, and in its original packaging.
✅ It is returned within 10 days of delivery.
✅ It was received damaged, defective, or incorrect.

❌ Non-Returnable Items:

• Opened, used, or tampered products.
• Items purchased under promotions, discounts, or clearance sales.
• Gift cards or free promotional items.

2. Return Process

1. Initiate a Return: Contact our support team at +91 99001 05097  within the return period.
2. Provide Details: Share order details and images of the product (if damaged/defective).
3. Return Approval: Once approved, you will receive return shipping instructions.
4. Shipping the Product: Pack the item securely and return it via a trusted courier.
5. Inspection & Processing: We will inspect the returned item before approving a refund or replacement.

🚚 Return Shipping Costs:

• If the return is due to damage, defect, or an incorrect item, we will cover the return shipping charges.
• For other return reasons, customers are responsible for the return shipping costs.

3. Refund Policy

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

✅ Approved Refunds:

• Processed within 20 business days to the original payment method.
• Payment gateway processing times may vary.

❌ Refunds Not Provided:

• If the product is not returned in its original condition.
• If the return request is made after the specified return period.

4. Replacement & Exchange

• If you received a defective or damaged product, we can offer a replacement instead of a refund.
• Exchanges are subject to product availability.

5. Cancellation Policy

• Orders can be canceled within 5 hours of placing them.
• Once shipped, orders cannot be canceled.

6. Contact Us

For any return or refund-related queries, reach out to us:
📧 info@avyom.com
📞 +91 99001 05097